Refund policy.

1. Overview

Tee Time BOSS is a subscription-based software service that automates golf tee time bookings at supported clubs. Access to the platform is provided on a recurring subscription basis.

All payments for Tee Time BOSS are processed by Paddle.com Market Limited ("Paddle"), which acts as our Merchant of Record. Paddle handles payment processing, invoicing, sales tax, and VAT/GST on our behalf. When you subscribe, your purchase is made through Paddle, and their Buyer Terms and Refund Policy apply to the payment transaction.

2. Subscription Fees

Subscription fees are billed in advance for each billing period (monthly or annual, depending on your chosen plan). You authorise recurring charges at the start of each billing cycle.

All transactions are non-refundable except where required by applicable law or as described in this policy.

3. Refund Window

You may request a refund within 14 days of the date of your transaction. Requests made after this 14-day period will not be eligible for a refund unless required by applicable consumer protection law in your jurisdiction.

All refund requests are reviewed on a case-by-case basis. Submission of a request does not guarantee a refund. Paddle may approve a refund in full, approve a partial refund, or decline the request.

4. Statutory Withdrawal Rights

If you are a consumer in a jurisdiction that grants a statutory right of withdrawal (such as the EU, EEA, UK, or Switzerland), you may exercise that right within 14 days of your transaction in accordance with Paddle's Refund Policy.

This statutory right may not apply if you have started using the service and consented to waive your withdrawal rights during checkout, as permitted by applicable law.

5. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of your current paid billing period.

• You will retain access to Tee Time BOSS until the end of the period you have already paid for.
• Cancellation prevents future billing — you will not be charged again.
• Cancelling your subscription does not entitle you to a refund of the current billing period.

6. Chargebacks

If you have a concern about a charge, please contact us before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving billing issues quickly and fairly. Filing a chargeback without first contacting us may result in suspension of your account while the dispute is under review.

7. How to Request a Refund

To request a refund, please email us at support@teetimeboss.com within 14 days of the transaction date, providing:

• The email address associated with your Tee Time BOSS account.
• The reason for your refund request.
• Any relevant billing information (such as transaction ID, charge date, or amount).

We aim to acknowledge all refund requests within two business days.

8. Processing Times

Approved refunds are typically processed within 5–10 business days. Depending on your payment method and financial institution, it may take additional time for the refund to appear on your statement.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of Tee Time BOSS after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Refund Policy, you can reach us at:

Swift Tech Stack – FZCO
Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: support@teetimeboss.com